Ocuvia Terms & Conditions

Throughout these Terms, “Ocuvia,” “we,” “us,” and “our” refer to Tunabear Inc., the company operating the Ocuvia brand.

By visiting our website or purchasing from us, you agree to these Terms.

1. Online Store Terms

By using this website, you confirm that you are legally permitted to enter into transactions in your jurisdiction.

You may not use our website or services:

• For unlawful purposes
• To violate the rights of others
• To transmit malicious software
• To interfere with website security
• To engage in fraud
• To impersonate another person
• To attempt unauthorized access to our systems

We may restrict or terminate access where reasonably necessary.

2. Product Information

We make reasonable efforts to accurately display:

• Product descriptions
• Specifications
• Product images
• Compatibility information
• Pricing
• Availability

However, errors may occasionally occur.

We reserve the right to correct errors, update information, or modify product details where appropriate.

Product appearance may vary slightly due to photography, displays, lighting, manufacturing tolerances, packaging changes, or product updates.

3. Product Use

Ocuvia is intended to support contact lens care as described in the product instructions.

Always:

• Follow the Ocuvia user instructions
• Use an appropriate contact lens solution
• Follow your lens manufacturer’s instructions
• Follow the advice of your eye-care professional
• Wash and dry your hands before handling lenses

Do not use tap water or an inappropriate liquid with contact lenses unless specifically directed by your eye-care professional or product instructions.

Stop using the product and consult an eye-care professional if you experience irritation, pain, redness, vision changes, or other eye-related concerns.

4. No Medical Advice

Information provided by Ocuvia through the website, marketing materials, emails, product pages, advertisements, or customer support is for general informational and product-use purposes only.

It is not medical advice and should not replace advice from an optometrist, ophthalmologist, physician, or other qualified healthcare professional.

Ocuvia does not diagnose, treat, cure, or prevent medical conditions.

5. Lens Compatibility

Ocuvia is designed for compatible:

• Soft contact lenses
• RGP lenses
• Ortho-K lenses

Compatibility may depend on the specific lens material, coating, manufacturer, solution, and care instructions.

Customers are responsible for confirming suitability for their specific lenses when necessary.

6. Orders

Submitting an order does not guarantee acceptance.

We may cancel, refuse, or limit an order for legitimate reasons, including:

• Product unavailability
• Payment issues
• Pricing errors
• Suspected fraud
• Incorrect customer information
• Shipping restrictions
• Unauthorized resale
• Quantity limitations

If we cancel an order after payment has been collected, we will issue the appropriate refund.

7. Prices and Payment

Prices are displayed in the currency shown at checkout.

Prices may change without notice.

You agree to provide accurate billing information and authorize our payment providers to charge the selected payment method for the total amount shown at checkout.

Applicable taxes, customs duties, import fees, shipping fees, or other charges may apply depending on your location.

8. Promotions and Discount Codes

Discount codes and promotional offers:

• May have eligibility restrictions
• May have expiration dates
• May not be combined unless stated
• Have no cash value
• May be limited to one use per customer
• May be changed or withdrawn where legally permitted

The current Ocuvia welcome discount may be subject to separate promotional terms.

9. Shipping and Delivery

Shipping times are estimates unless otherwise stated.

Delivery may be affected by:

• Carrier delays
• Weather
• Customs
• Incorrect addresses
• Regional disruptions
• High-volume periods
• Events outside our reasonable control

Customers are responsible for providing an accurate shipping address.

We are not responsible for delays caused by third-party carriers, customs authorities, or incorrect customer information to the extent permitted by law.

10. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy.

Customers should review that policy before purchasing.

Nothing in these Terms limits consumer rights that cannot legally be waived.

11. Warranty

Any product warranty offered by Ocuvia is governed by the applicable written warranty terms.

Warranty coverage may exclude damage caused by:

• Improper use
• Failure to follow instructions
• Unauthorized repair or modification
• Accidental damage
• Misuse
• Use with incompatible liquids or accessories
• Excessive water exposure
• Normal wear and tear
• Cosmetic damage that does not affect functionality

Proof of purchase may be required.

12. Reviews and User Content

Customers may be able to submit:

• Reviews
• Photos
• Videos
• Comments
• Feedback
• Suggestions

You retain ownership of your original content.

By submitting content to Ocuvia, you grant us permission to use, reproduce, display, distribute, adapt, and promote that content in connection with our business, subject to applicable law.

You confirm that content you submit:

• Is truthful
• Reflects genuine experience
• Does not infringe third-party rights
• Is not unlawful or fraudulent

We may remove content that violates these Terms.

We do not require customers to leave positive reviews.

13. Intellectual Property

The following are owned by or licensed to Ocuvia or Tunabear Inc.:

• Ocuvia brand name
• Logo
• Website design
• Product photography
• Copy
• Graphics
• Videos
• Product designs
• Marketing materials
• Other original website content

You may not reproduce, distribute, modify, commercially exploit, or republish these materials without authorization.

14. Third-Party Services

Our website may rely on third parties such as:

• Shopify
• Payment processors
• Shipping carriers
• Email providers
• Advertising platforms
• Analytics providers
• Review services

We are not responsible for the independent policies or operation of third-party services.

15. Prohibited Uses

You may not use the website:

• For fraud
• To violate laws
• To transmit malware
• To scrape data without authorization
• To interfere with website security
• To infringe intellectual property
• To impersonate another person
• To abuse promotions
• To conduct unauthorized resale
• To submit false information

16. Disclaimer of Warranties

Except for any express written warranty and rights that cannot legally be excluded, the website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be error-free
• All content will always be current
• Services will always be uninterrupted
• Every product will meet every individual preference
• Use of the product will prevent infection, irritation, lens damage, or other medical conditions

17. Limitation of Liability

To the fullest extent permitted by law, Ocuvia and Tunabear Inc. will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

• Website use
• Product use
• Third-party services
• Website interruptions
• Customer misuse
• Reliance on website content

Where liability cannot legally be excluded, our liability will be limited to the extent permitted under applicable law.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

18. Privacy

Our handling of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that your information may be processed by Shopify and other service providers necessary to operate the store.

19. Electronic Communications

By placing an order or contacting us, you agree to receive necessary transactional communications, such as:

• Order confirmations
• Shipping updates
• Delivery notifications
• Customer-support messages
• Product safety notices

Marketing communications are sent according to your consent preferences.

You may unsubscribe from marketing emails at any time.

20. Changes to These Terms

We may update these Terms from time to time.

Changes will be posted on this page with an updated “Last updated” date.

Continued use of the website after changes take effect constitutes acceptance where permitted by law.

21. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

22. Governing Law

These Terms are governed by the laws of Texas, United States of America, without regard to conflict-of-law rules, except where mandatory consumer laws in your jurisdiction apply.

23. Contact Information

Questions about these Terms may be sent to:

Ocuvia
Operated by: Tunabear Inc.
Email: support@ocuvia.info
Website: https://ocuvia.info
Business address: 11711 Hillcrest Road, Dallas TX 75230, United States