Ocuvia Privacy Policy

Throughout this Privacy Policy, “Ocuvia,” “we,” “us,” and “our” refer to Tunabear Inc., the company operating the Ocuvia brand.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

This may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Customer-support messages
• Product reviews or feedback
• Information submitted through website forms
• Marketing preferences

Payment Information

Payments are processed through third-party payment providers, including Shopify Payments and other payment services available at checkout.

We generally do not directly store complete credit-card numbers or other sensitive payment credentials.

Information Collected Automatically

When you use our website, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Approximate location
• Website activity
• Shopping-cart activity
• Checkout activity
• Cookies and similar technologies

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Accept payments
• Provide shipping and delivery updates
• Communicate about your order
• Provide customer support
• Respond to questions and requests
• Prevent fraud and unauthorized transactions
• Improve our website and customer experience
• Understand how customers use our website
• Manage reviews and customer feedback
• Personalize website content
• Send marketing communications when permitted
• Provide discount codes and promotional offers
• Measure advertising performance
• Comply with legal obligations

3. Email Marketing

If you subscribe to Ocuvia emails, we may send you:

• Product news
• Educational content
• Promotions
• Discount offers
• New-product announcements
• Abandoned-checkout reminders
• Customer surveys or review requests

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our messages.

Transactional communications relating to an order, shipping, payment, customer support, safety notice, or other service-related matter may still be sent when necessary.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

• Remember website preferences
• Maintain shopping-cart functionality
• Analyze website traffic
• Improve website performance
• Measure advertising effectiveness
• Personalize advertising
• Detect fraud and security threats

Third parties such as Shopify, Google, Meta, and other service providers may also use cookies or similar technologies in connection with our website.

You may be able to manage certain cookie preferences through your browser or through any cookie-consent tools available on our website.

5. Advertising and Analytics

We may use third-party advertising and analytics services, including platforms such as:

• Google
• Meta
• Shopify
• Email marketing providers
• Analytics services

These services may receive information about your interactions with our website in order to provide analytics, measure advertising performance, or show relevant advertising.

Where required by law, we obtain consent before using non-essential advertising or analytics technologies.

6. How We Share Personal Information

We may share personal information with service providers that help operate our business, including:

• Shopify
• Payment processors
• Shipping carriers
• Fulfillment providers
• Email marketing services
• Customer-support tools
• Analytics providers
• Advertising platforms
• Fraud-prevention services
• Website hosting and technology providers
• Professional advisers such as accountants or attorneys

We may also disclose information when necessary to:

• Comply with applicable law
• Respond to legal process
• Protect our rights
• Prevent fraud
• Protect customers or others
• Enforce our policies
• Complete a business transaction such as a merger, acquisition, or sale

We do not sell personal information in the ordinary sense of selling customer lists for money.

Certain advertising activities may, however, qualify as “sharing” or “targeted advertising” under some privacy laws.

7. Shopify

Our store is hosted through Shopify.

Shopify processes information necessary to operate our online store, process transactions, maintain accounts, prevent fraud, and provide ecommerce functionality.

Your information may therefore be processed according to Shopify’s own privacy practices as well as ours.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders
• Maintain business records
• Provide customer support
• Resolve disputes
• Prevent fraud
• Comply with tax, accounting, and legal requirements

Retention periods may vary depending on the type of information and applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a copy of certain information
• Object to certain processing
• Opt out of certain advertising or data-sharing practices
• Withdraw consent where processing is based on consent

These rights may be subject to legal exceptions.

To submit a privacy request, contact: support@ocuvia.info

We may need to verify your identity before completing a request.

11. Children’s Privacy

Our website and products are not directed toward children for the purpose of collecting personal information.

We do not knowingly collect personal information directly from children under the age required by applicable privacy law without appropriate authorization.

If you believe a child has provided personal information to us improperly, contact us at support@ocuvia.info.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review their policies before providing personal information.

13. International Data Transfers

Our service providers may process information in countries other than the country where you live.

Where required, appropriate safeguards may be used for international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

15. Contact Us

For privacy questions or requests, contact:

Ocuvia
Operated by: Tunabear Inc.
Email: support@ocuvia.info
Website: https://ocuvia.info
Business address: 11711 Hillcrest Road, Dallas TX 75230, United States